Frequently Asked Questions - FAQ
Frequently Asked Questions (FAQ)
1. How long does shipping take?
- Within the U.S.: Orders typically arrive within 7–14 business days.
- International: Delivery takes approximately 14–30 business days, depending on location and customs processing.
2. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. You can also check your order status and tracking updates directly on our Track Your Order page.
3. Do you offer returns?
Yes! We accept returns within 30 days of delivery. Items must be in their original condition and packaging. For full details, please visit our Returns & Refunds Policy page.
4. What should I do if I receive a damaged or wrong item?
We’re so sorry about that! Please contact our support team at hello@curated-collection.store within 7 days of receiving your order, and we’ll make it right with a replacement or refund.
5. How much is shipping?
Shipping costs are calculated at checkout based on your location and the items in your cart. We often offer free shipping promotions, so keep an eye out!
6. Where do you ship from?
Our items are sourced from various trusted suppliers worldwide. Shipping origin may vary depending on the product.
7. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so changes or cancellations must be made within 12 hours of purchase. Contact us right away if you need help.
8. Do you offer gift packaging or notes?
At the moment, we do not offer gift wrapping, but we’re working on it! Stay tuned for future updates.